Highfield Level 2 Award for CCTV Operators (Public Space Surveillance) in the Private Security Industry

Course Overview

The Highfield Level 2 Award for CCTV Operators (Public Space Surveillance) in the Private Security Industry is a nationally recognised qualification designed to meet the Security Industry Authority (SIA) requirements. This course equips learners with the knowledge and practical skills necessary to work as a CCTV operator in public spaces. It covers essential legal frameworks, operational practices, and industry standards to ensure learners are well-prepared for their roles in the private security industry.

Entry Requirements

• Age Requirement: Learners must be aged 16 or over. However, an SIA licence application requires learners to be at least 18 years old.
• First Aid Certificate: Learners must hold a current and valid First Aid or Emergency First Aid certificate meeting the Health and Safety (First Aid) Regulations 1981.
• Language Proficiency: Learners must demonstrate competence in English or Welsh, equivalent to B2 CEFR or Level 1 Functional Skills.

Objectives

The qualification aims to:

• To provide learners with an understanding of the roles and responsibilities of a CCTV operator.
• To ensure learners are knowledgeable about legislation and guidelines relevant to public space surveillance.
• To develop practical skills in using CCTV systems effectively and legally.
• To prepare learners to meet the SIA licensing requirements for working in the private security industry.

Course Structure

To complete the Highfield Level 2 Award for CCTV Operators (Public Space Surveillance) in the Private Security Industry, learners must complete the mandatory units below;

Course Content (Topics)

Unit 1: Principles of Working in the Private Security Industry

• Introduction to the private security industry.
• Legislation and legal responsibilities.
• Health and safety in security operations.
• Emergency procedures and first aid awareness.
• Effective communication and record-keeping.
• Counter-terrorism and safeguarding practices.
• Managing post-incident activities.

Unit 2: Principles and Practices of Working as a CCTV Operator

• Purpose and functions of CCTV systems.
• Operational procedures and practices in public space surveillance.
• Roles and responsibilities of CCTV operators.
• Data protection, privacy, and confidentiality.
• Incident management and evidence gathering.
• Use of CCTV equipment and monitoring techniques.

Assessment

The assessment for this qualification includes:

• Unit 1:
  • Knowledge Assessment: 72 multiple-choice questions (MCQ) to be completed in 110 minutes. Pass mark: 70%.
• Unit 2:
  • Knowledge Assessment: 50 multiple-choice questions (MCQ) to be completed in 75 minutes. Pass mark: 70%.
  • Practical Assessment: Observation of learners conducting CCTV operational procedures, including incident reporting, evidence gathering, and surveillance tasks. Pass mark: 100%.

Duration

The Highfield Level 2 Award for CCTV Operators (Public Space Surveillance) in the Private Security Industry is delivered over 4 days, with a total of 30 hours of learning, including assessments.

• Guided Learning Hours (GLH): 30 hours.
• Total Qualification Time (TQT): 30 hours, including self-study.
• Daily Schedule: 8 hours per day over 4 days.

This precise schedule ensures compliance with qualification standards and provides learners with ample time for assessments and skill development.